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Online hulpverlening --- Sociale welzijnszorg

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The Ch@dvice reflector contains checklists on a chat counselling service. It can be used to check whether you have thought of the most important issues when introducing online counselling. It can also be used to evaluate your running service and determine where you stand. The Reflector does not tell you how you should decide on one issue or the other - but it does ensure that you have thought about most things that can go wrong. (Bron: website digitalyouthcare.eu)

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Met Karaat willen we jou de tools in handen geven om een onlinehulpaanbod te ontwikkelen met als eerste toetssteen een betere dienst-, hulp-, en zorgverlening.Start je met onlinehulp of heb je al ervaring? Karaat helpt je om:- Te reflecteren over kwaliteit van onlinehulp- Elementen van kwaliteit van onlinehulp bespreekbaar te maken in je welzijns- of zorgorganisatie.- Duidelijke spelregels te formuleren voor het gebruik van verschillende online tools in je team of organisatie.- Aanbevelingen te doen voor het verbeteren van de kwaliteit van onlinehulp.https://www.samvzw.be/publicaties/toolbox-karaat

Toolbox --- Kwaliteit (proceskenmerk) --- Onlinehulpverlening --- Welzijn --- Gezondheid --- Sociale welzijnszorg --- Reflectie (onderdeel leerproces)

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The Ch@dvice guide has been developed by Artevelde Hogeschool in the framework of the Ch@dvice project on chat counselling relative to sexual abuse. The project brought together Child Focus, Artevelde Hogeschool and the Austrian Insitute for Applied Telecommunications, who all contributed to the research. Cover page: Ch@dvice Guide for one-to-one chat support in first-line social services (with a focus on sexual abuse)The guide follows the screening of some 160 websites of counselling organisations and interviews or questionnaires with some 30 chat counselling services. The research identified some of the major challenges in chat counselling and provides a number of goof practices. The aim of the guide is to help social organisations to establish online counselling, as well on the management side as well as on the actual counselling. The guide is specifically tailored for chat counselling in cases of sexual abuse, but many of the recommendations stay true when counselling on other topics, too. (Bron: website digitalyouthcare.eu)